FAQ
Here are the answers to the most frequently asked questions. We can't tell you the secrets that are hidden behind the door, but in this FAQ you will find valuable tips and hints for escaping from the room.
Didn't find what you were looking for? Feel free to contact us if you still have any questions, comments or queries.
Can we come without a booking?
You are always welcome! But we strongly advise you to book in advance to avoid waiting time or even missing a slot to play.
My age is 12 yo. Can I play?
Sure! You are most welcome!
What if I made a booking but can not make it?
We understand that things can come up unexpectedly. No worries, just let us know by e-mail as soon as you realize that you can not come and we will reschedule your game to any available slot that is suitable for you.
Is it safe to play if I have health related problems?
We can not give you a proficient advice on this. Consult your doctor prior coming. Escape rooms is a mix of mental and physical activities sometimes in dark and tiny spaces. People with heart-conditions, physical disabilities, epilepsy, claustrophobia, will find our games difficult or sometimes even impossible to complete. Always keep your health as a priority!
Can I leave the room during the game?
We never actually lock players in the room. Use the entrance door as an emergency exit. You will find an emergency button next to it.
Can I use my digital devices as/or a flashlight if it is dark inside?
Digital devices, torches, matches, lighters are not allowed inside. If the part of the game is dark then it meant to be so. If light is required - we will give one to you.
How many people can play one game?
We limit it to the range of 2-6. Common, you will not play by yourself and more than 6 will ruin your overall experience of escape games.
How will you guide us if we are stuck in the room?
Our game masters are always there for your assistance. We see you at all the times through surveillance cameras and we also hear you.
How old do I have to be to play an escape game?
Our School of Magic, Da Vinci and Mission Belvedere rooms are suitable for all ages. For children under 10, an accompanying person is required. Children older than 10 can play alone. The Nun and The Unknown are only suitable for children from 14 years and they must be accompanied by an adult. Teenagers of 16 and above are welcome to play on their own.
The number of guests has changed
If there are more or less people, mention it to your game master before the game begins. You only have to pay for people who actually come.
Do I have to pay for the game in advance?
No, you are welcome to reserve and pay at the office with a card or cash.
Can strangers join my game?
No, all our games are private. You always play with your own team.
Do you have lockers?
Yes, you are welcome to leave your belongings in the lockers for free.
Are escape games suitable for pregnant women?
Of course, even pregnant women can play. We can put armchairs into the room at any time.
Are the horror games really scary?
If you want a game without an actor or not so scary, just let us know before it begins. We will adapt the horror level to each group individually.
Can I play with a live actor under 16?
Yes, but only with a consent statement from a parents.
How can I find you?
Look in the contact section of our website.
Contact us
Vienna, Stephansplatz
Rauhensteingasse 7, 1010 Vienna, Austria
Mon-Thu: 10:00 - 21:30
Fri: 10:00 - 23:00
Sat: 9:00 - 23:00
Sun: 9:00 - 21:30
Westfield SCS
Westfield Shopping City Süd-SCS, Multiplex, Top Allee 465 + Galerie 465, 2334 Vösendorf, Österreich
Mon-Thu: 10:00 - 21:30
Fri: 10:00 - 23:00
Sat: 9:00 - 23:00
Sun: 9:00 - 21:30
How to find us
- Park near the Blue Lagoon/Citywave Entrance 1.
- You’ll find us directly on the right side at Entrance 1, about 50 meters to the right of Cineplexx.
- All activities are located directly within the DSTRCT Entertainment Center. We look forward to welcoming you!
